Value-Centered Performance Management in the Arts: Developing Tools to Support Values and Culture-Building Excellence at The Bluecoat

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In 2008, The Bluecoat Arts Centre, Liverpool, reopened following major building work. The Board and Senior Management team had worked for two years prior to opening to develop a set of values which would define the organisation and the environment for those working within The Bluecoat and those participating in it's varied experiences. Prior to closure for the building project, the Human Resource Management policy mindset with regard to performance had been based on public sector models (Armstrong M and Baron A 1998). These lacked the flexibility, strategic direction (Price A 2004) and reflection on values that was felt to be central to future success within the organisation. The paper focuses on performance management, the development of a high performance culture and skill building to raise confidence in the line management team to embrace the core values of the organisation (Boxall P and Purcell J 2008). Using case study and interview based methodology the paper reflects on the importance of capability and performance in delivering strategic objectives and considers the process of refining management delivery tools for cultural and value centered fit in an arts environment.


Keywords: Performance, Appraisal, Culture and Values, Strategic Human Resource Management
Stream: Arts Policy, Management and Advocacy
Presentation Type: Virtual Presentation in English
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Maureen Royce

Senior Lecturer in HRM, Business School, Liverpool John Moores University
Liverpool, Merseyside, UK

Maureen is a senior lecturer in Human Resource Management and has been active as a lecturer and researcher in Social Enterprise with practical voluntary experience within the Arts sector at Board level. Maureen has been active in diversity and disability issues within her institution helping to organise conferences on equality and diversity and developing academic modules and training in diversity and disability customised for higher education and adapted to meet the needs of external clients.Current research activity includes work with the British Red Cross in diversifying first aid training and community involvement.Prior to working in Higher Education, Maureen held positions in Human Resource Management in the finance and service sectors.

Ref: A09P0066